Terms and Conditions






This document details the terms on which My Butterfly affect would be happy to support you. We would like for you to understand that is my goal to achieve the  best possible outcome together with all my clients.

Advice or Recommendations written or verbally are given in good faith and it is always YOUR decision whether you want/wish to keep possessions or not to keep possessions. My Butterfly affect cannot accept any responsibility for the consequences of such decisions.


Possessions of high market value or of sentimental value alike will be handled with extreme care. It is important within our service commitment contract that these are detailed in – case of damages. My Butterfly Affect has full – public liability insurance.

Your acknowledgement that I am not a value expert, nor do I have expertise to identify items of special value or rarity, nor am I qualified to advice on valuation matters for insurance purposes

Recycling or Charity Donation

Recycling will be a charity of your choice initially, if you do not have a charity of your choice, My Butterfly Affect are happy to donate these on your behalf. We will provide you with a list of registered charities. Items removed from your location, premises, for disposal or to other locations must be at your own discretion. Disposal will not take place without your authorisation verbally, signed/ written. I do not hold any special licences removal of waste from your property or business property. I am happy to make suggestions about the disposal of unnecessary or unwanted items, and clutter in general, and sort through such material with you.

Handling Goods

When handling goods belonging to you the client I will take great care in looking after them. However with all best efforts in doing so unfortunately, accidents may occur. I shall not be liable for losses or damage howsoever caused. I will rely on you to carry out insurance at all times that adequately compensates you for losses or damages howsoever caused by My Butterfly Affect staff in my capacity as your Professional Organiser

Public Liability 

I hold a public liability and professional indemnity insurance of £1 million.

Limitations  of work

My Butterfly Affect will support you to achieve the state of organisation and tidiness you desire. We are happy to help you with LIGHT cleaning (wiping shelves, cupboards) vacuuming (areas of de-cluttering, cupboards) We are happy to help you relocate items to more appropriate physical locations. However I prefer not to attempt any seriously heavy moving (e.g. a refrigerator, display cupboards, big beds, wardrobes).

Post Natal errands or Physical, Mental Medical Health

Post natal errands may include anything (with in reason, and proportionate) that supports the female after she has given birth. This can include a trip to the local supermarket, collection of prescriptions, advice or recommendations. This does not cover physical, medical, or mental examination or information as I am not trained to provide these expertise.

I can support you in signposting or any previous knowledge that could related to my previous professional career history but this also is not legally binding advice and I would encourage you to get current professional advice and assistance.

Hazards, Health and Safety

I will reserve the right to withdraw from the project or cease the project if I perceive unsafe working conditions. Endangering staffs’ physical health and well-being. If indoors the nature of my work may require to open doors and windows for ventilation or due to weather conditions (hot weather) or staff feeling warm when working.


If you engage me to work at a particular location and access is restricted, I reserve the right to charge for the lost time and my expenses.


We live in a society where allergies are of the norm, and it will be best practice that on commencing any work in your space that this is disclosed. Any information disclosed will be confidential.

Pets or Children

We would ask if all pets big or small to be contained in a safe place for the purposes of staff and the safety of animals. Due to the nature of our work, things could cause harm to your pets if they are in traffic areas of where staff work.

Children (under 18) should be supervised by adults at all times as above staff will be undertaking work that could cause harm to your children in high traffic areas.

Hours of work

You will be charged for hours actually worked for Gold, Silver or Bronze packages. You will be charged for any additional services ordered or booked. Whilst booking or discussing on the telephone or in person consultation.

It is understood that it is not always possible to anticipate exactly how long will be needed. For example a “bronze” package selected of eight hours on booking which turns out to involve seven hours work will therefore be charged for seven hours than eight. If my services take longer than anticipated I will talk to you during the session and we agree together what is best to do.



Breaks and refreshments

If a session covers lunchtime, I’ll bring my own lunch with me. We’ll need to break occasionally for a few minutes – I’m happy to pause every two hours or so, but if you wish to stop more often (de-cluttering is physically and emotionally demanding) that’s fine. I won’t charge you for long (e.g. lunch) breaks.



Travel is included within the packages and core service hours. For all appointments travel over 40 miles will incur a travel charge per mile (at the current rate)

Shopping online or in person

My Butterfly Affect will carry out shopping on your behalf if selected as an additional service. Please take note that I hold no responsibility of waiting times or delivery times in purchasing items online or in person for clients. I will endeavour to provide courtesy call or text to let you know of the circumstance. It is your responsibility to enquire further as you are the account holder or the named person for monies paying of goods. I will only be handling money and providing receipts if required. My Butterfly Affect will take a copy of receipts of proof of purchase. All goods handled will be handled in a sensitive and confidential nature.


Telephone consultations are free for a minimum of 30 minutes and maximum of 60 minutes. In person consultations will be charged at £25.00, minimum of 30 minutes maximum of 80 minutes this will be deducted from any core services or packages selected.  Virtual consultations free 30 minute maximum telephone consultation. Face to face Skype calls £15.00, 40 minutes maximum.


Excess mileage or Expenses 

Mileage over the specified geographical 40 mile radius from My Butterfly Affect business address. This will be made clear before the booking is accepted.

Some jobs lasting longer than a day may involve further expenses in addition to our service charges and travel charges. Such further expenses will not be incurred without the prior approval of the customer.

Travel charges (exceeds 40 miles) or further expenses paid in advance for which I cannot obtain refunds are not refundable in any circumstances, and will be invoiced to you at the time of cancellation.


Both you and I have the right to cancel the contract due to unforeseen circumstances. If you are able to give me at least 48 hours notice we can re-schedule our appointment. In the event of part of the package or core service cancellation by the customer, less than 48-hours before the agree start time, I will charge 50% of the total agreed estimated package or core service.

If I need to cancel our agreement for any reason, I will let you know as soon as possible and I will endeavour to re-schedule the assignment to a date convenient to both parties. If this is not possible or if it is unacceptable to you, I will refund your deposit in FULL.

Confidentiality and Privacy

My Butterfly Affect is a professional service that would never divulge any information to third parties or anyone. Due to the nature of my work when de-cluttering this is usually unavoidable.

I never divulge client information to third parties, nor any personal or business details that I may see in the course of my work (which, when de-cluttering, is generally unavoidable).

Marketing / Reviews/ Questionnaires 

It would be helpful and best practice for My Butterfly Affect to be able to give examples to other clients or within our portfolio of how situations can be problem solved.

Before and After Photography/ Video footage

If in agreement I would also like to take before and after photography for marketing and training purposes for my website or social media platforms. All material taken would be automatically anonymised to protect customers right to privacy. Explicit permission will be requested either verbally on the telephone (then sent by email), in person consultation, or after the project.


Questionnaire will be used within any consultation between My Butterfly Affect and the customer. We will only use this to gain better knowledge and understanding of the space / environment that has been assessed, this will help us to refer back to this when setting goals maintaining the goals or any follow up appointments.

Opting in Opting out: You have the right to opt in or out of this request this will be required to be given in writing (email) within 14 days period

Referral Scheme

My Butterfly Affect has an exciting referral scheme which we would ask at the commencing or ending of the project to take part in. We thrive on ensuring that our services cab reach all members of our community to really help people in need to regain their precious time. We offer a surprise complimentary gift (selected by My Butterfly Affect) of either a “free 2 hours” (deducted from 4 core service hours) or a retail gift voucher.

Gift Certificates

My Butterfly Affects luxury packages of Gold, Silver or Bronze will give a complimentary thank you gift for purchasing our services. This could include food produce in which full dietary or allergy information will be clearly documented. Even if you are provided with this gift that includes food produce you do have the right not to consume this or to opt out of the complimentary gift.


Payment will be paid 50% on booking the agreed scope of work and 50% on completion of agreed scope of work. 50% of work completed will be paid within 14 working days.

Any additional work or costs that are not covered in the agreement signed up within the contract will be charged separately. Any additional work charged will need to be paid within 14 working days of completion.

Payment terms

Charges for my services will be charged per hour. Flat rate is £60 per hour. Payment methods: All payments can be made by cash, cheque (made payable to Stefanie Spence, My Butterfly Affect Home and Lifestyle), Paypal (safest way to use on the internet) or direct bank transfer (details provided on invoice). All payments will be provided with receipts and invoices.


To secure my services a deposit of 25% of the total cost quoted for the assignment is required. If I do not receive this deposit within 14 days of the date of the attached letter, and no later than three days before the start of the assignment, I may withdraw from our agreement.

Overdue payments

All charges shall be payable on invoice. Interest at 9% per month will be charged on any balance due which remains unpaid 45 days after initial agreed invoice due date.


Virtual Services

Will be provided by text, telephone, email, FaceTime(IPhone) or Skype. This service will provide the same customer care and one to one support.

Services for your packages can be selected from our “additional services” on our website or brochure. ALL of our terms, conditions and privacy policies still remain.


This privacy policy sets out how the service My Butterfly Affect  Hope and Lifestyle Professional Organiser uses and protects any information that you give My Butterfly Affect when you use this website.
My Butterfly Affect is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
My Butterfly Affect  may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [01.01.2018].
What we collect
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. You have the right as a customer to opt out of unsubscribe at anytime by contacting us  by email (Mybutterflyaffect@gmail.com) clearly stating your request.
We will respond within 72 hours (3 working days) and reply with confirmation.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. If you wish for your details to no longer be on our system please contact us by email (Mybutterflyaffect@gmail.com) clearly stating your request.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mybutterflyaffect@gmail.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at Mybutterflyaffect@gmail.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above email address. We will promptly correct any information found to be incorrect.

© My Butterfly Affect, 2018 | Privacy Policy | Terms and Conditions